Updated at 2023-06-02
Please read these Terms and Conditions (“Agreement”) carefully before using our services at Infiniti Hub LLC. This Agreement sets forth the legally binding terms and conditions for your use of our services. By accessing or using our services, you agree to be bound by this Agreement.
TERMS AND CONDITIONS AGREEMENT
Client amends for services
Revision policy
Revisions are contingent on the package selected. Clients can approach us for unlimited free amendments and we will revise their design with no extra charges, given that the design and concept remain intact. Revision turnaround time will be 72 hours. Some examples of significant Service modification at the request of the Client include: Designing, new video, audio, graphic design, ad, website layout or strategy, vision change to accommodate a substantial change at the Client’s request.
Recreating or significantly modifying the company logo and graphics at the Client’s request.
Replacing more than 50% of the text, image content to any given page, graphics at the Client’s request. Creating a new navigational structure or changing the design or links in graphics at the Client’s request.
Significantly reconfiguring the Client’s PPC AD account, Campaigns, Advertisement, Graphic Designs or Web Links.
For Monthly Technical Maintenance
Any content upload, update such as uploading and replacing text, images to any given page at the Client’s request or significantly reconfiguring the Client’s shopping cart with new product upload, shipping or discount calculations if an e-commerce enabled site has been selected by the Client.
Any additional content update on the website other than the one already included in our Virtual Assistance Plan.
Clients who anticipate frequently changing the look of their site during the design process and Clients who desire to be an intricately involved design of each page, graphics are encouraged to negotiate an agreement before purchasing our Services.
If significant development is requested by the Client in excess of our agreement, charge(s) will be invoiced accordingly.
Additional Expenses
The client agrees to reimburse the Service Provider for any critical Client requested expenses necessary for the completion of the development.
Examples would be the purchase of specific fonts; the purchase of specific audio; video; forms; the purchase of specific software; using any third-party plugins; third-party online portals; submittal to specific search engines at the Client’s request.
Return and Refund Policy
Discovery Phase and Agreement:
We charge a nonrefundable fee during the discovery phase of website or branding projects. Once the client approves the discovery phase, we will proceed to sign an agreement with the final price based on their requirements. The development process will begin after the agreement is signed.
Infiniti Hub LLC refund policy is not applicable when:
- You choose a discounted coupon
- You choose a promo/special service package
- You have approved the initial design concept
- You have requested revisions
- You have canceled the order due to non-related reasons in regard to the Infiniti Hub LLC and its policies
- You have not contacted Infiniti Hub LLC for more than 2 weeks since the project initiated
- You have violated Infiniti Hub LLC terms & conditions and privacy policy
- You have approached another service provider or freelancer for the same project assigned to Infiniti Hub LLC
- You have provided an incomplete project brief
- You have demanded a change in any concept
- You have exceeded the maximum time allowed to ‘request for refund’ and make claims
- You have other reasons such as change of mind, dispute with your partners, or other similar reasons
- You have approved the deliverables
- You have accepted multiple revisions for any service
- You have ordered a bundle service and dissatisfied with any specific service, refund can only
be claimed against that specific service and ‘not’ the complete set of bundle services
- You have failed to provide the initial design brief within 10 days of order placement
How to Claim Your Refund:
- Specify your concern and claim your refund through:
o Email: inquiry@infinitihub.com
- We will try to resolve your query and concern in light of our revision policy immediately or else will email you a refund request approval from our refund department. After the refund, the rights to your design would be transferred to Infiniti Hub LLC and you would not legally be allowed to display any version of the design sent by the company.
- Since the rights to design would now be transferred to Infiniti Hub LLC, you concur that you will have no right (immediate or indirect) to use any response or other substance, work item or media, nor will you have any ownership interest for or to the same.
- Working in collaboration with the Government Copyright Agencies, Infiniti Hub LLC would share Copyright Acquisition data for the refunded outlines that would restrict the re-utilization of the designs as original designs in the future.
- If you have any questions or concerns about our Refund Policy, please get in touch with us by clicking here inquiry@infinitihub.com.
Right to Cancel
Our Right to Cancel
Infiniti Hub LLC reserves the right to cancel the project if there is a violation of the terms and conditions or if we are unable to complete the project for reasons beyond our control. In such cases, a refund may be provided as per the refund policy.
Your Right to Cancel
As a client, you have the right to cancel the project before the initial concept delivery. Please refer to the refund policy for eligibility and refund amounts.
Quality Assurance Policy
Satisfaction
In order to provide you with complete satisfaction, our designers are instructed not to deviate from the specifications provided by the client in the order form.
Commitment
We revamp the requested design and continue overhauling it until you are 100% fulfilled (depending upon your package).
Uniqueness
At Infiniti Hub LLC, we promise that all of our designs and strategies are produced from scratch. We will provide you with services that is professional and in complete compliance with your design brief.
Delivery Policy
1 Service Delivery Timeframe:
We understand the importance of timely delivery and aim to deliver our services within the agreed timeframe. The specific delivery timeframes will vary depending on the nature of the service and will be communicated to you during the initial consultation or project discussion. We will make every effort to meet these deadlines, but please note that unforeseen circumstances or technical complexities may occasionally cause delays. In such cases, we will promptly communicate with you and provide an updated delivery schedule.
2 Communication and Updates:
We believe in maintaining open lines of communication throughout the delivery process. Our team will keep you informed about the progress of your project or service and provide regular updates. If you have any questions or require additional information, you can reach out to our dedicated support team via inquiry@infinitihub.com, infinitihubllc@gmail.com, infinitidigitalhub@gmail.com or given contacts on our site, and we will be happy to assist you.
3 Client Responsibilities:
To ensure smooth delivery, we request that you provide us with all the necessary information, materials, and access required to complete the project or service. Timely provision of such resources will help us meet the agreed deadlines and deliver the best possible outcome. We may also seek your feedback or approval at different stages of the project, and your prompt response will enable us to move forward efficiently.
4 Delivery Methods:
Our services are primarily delivered online. We will provide you with access to any relevant platforms, software, or tools required for the project. In some cases, we may need to schedule online meetings to discuss the project details. We will coordinate these arrangements with you to ensure a seamless delivery process.
5 Satisfaction Guarantee:
We are committed to your satisfaction and will strive to deliver high-quality services that meet your expectations. If, for any reason, you are not completely satisfied with the delivered service, please inform us within a reasonable time frame. We will make every effort to address your concerns and find a suitable resolution.
Correspondence Policy
YOU concur that Infiniti Hub LLC is not at risk for any correspondence from email addresses other than the ones followed by our own particular domain, i.e., “…@infinitihub.com, …@infinitidigitalhub.com,” or the given contacts on our website, i.e., (infinitihubllc@gmail.com, infinitidigitalhub@gmail.com).
Infiniti Hub LLC shall not be considered responsible for any damage(s) brought about by such correspondence. We only assume responsibility for any correspondence through email addresses under our own domain name and given contact numbers currently specified on the Infiniti Hub LLC website.
Common Terms and Conditions for Our Services
1 Authorization
By using our services, you authorize Infiniti Hub LLC to access and use the necessary materials, information, and content provided by you for the purpose of delivering the requested services.
2 Links
Our services may contain links to third-party websites or resources. Infiniti Hub LLC is not responsible for the availability, accuracy, or content of such external sites or resources. The inclusion of any links does not imply endorsement by Infiniti Hub LLC.
3 Graphics, Audio, Video Media
Infiniti Hub LLC may use graphics, audio, video, or other media elements in the delivery of our services. The rights to these media elements remain the property of Infiniti Hub LLC unless otherwise agreed upon in writing.
4 Copyrights and Trademarks
Infiniti Hub LLC respects the intellectual property rights of others. You acknowledge that any copyrights and trademarks associated with the designs created by Infiniti Hub LLC are owned by Infiniti Hub LLC. Unauthorized use, reproduction, or distribution of these designs is strictly prohibited.
5 Liability for Our Services
Infiniti Hub LLC shall not be held liable for any direct, indirect, special, or consequential damages arising out of the use or inability to use our services. This includes, but is not limited to, damages for loss of profits, data, or other intangible losses (even if Infiniti Hub LLC has been advised of the possibility of such damages).
6 Intellectual Property Rights
All intellectual property rights related to the designs, concepts, and materials provided by Infiniti Hub LLC remain the property of Infiniti Hub LLC. Clients are granted a non-exclusive, non-transferable license to use the materials solely for the purpose outlined in the project scope.
7 Confidentiality
Infiniti Hub LLC agrees to keep all client information and project details confidential. We will not disclose any confidential information to third parties without prior written consent from the client.
8 Governing Law and Jurisdiction
These terms and conditions shall be governed by and construed in accordance with the laws of the jurisdiction in which Infiniti Hub LLC operates. Any disputes arising under or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts in that jurisdiction.
9 Severability
If any provision of these terms and conditions is deemed invalid or unenforceable, the remaining provisions shall remain in full force and effect.
10 Ownership
Copyright to the finished assembled work of Services produced by the Service Provider and graphics shall be vested with the Client upon final payment for the development. This ownership is to include design, photos, graphics, source code, work-up files, text, and any program(s) specifically designed or purchased on behalf of the Client for completion of this development. All materials developed that are
intended for publication to the web remain the property of Service Provider until such time as final payment for the development has been tendered by the Client. At this time, all materials become the property of the Client and may be used by them as desired. Should materials described in this agreement be used on the web by the Client before the tender of final payment, then this agreement is breached and appropriate penalties will apply.
Web design terms
1 Domain and Hosting
At the Clients request, the Service Provider may secure a domain name (www.myname.com | .ca, etc.) on behalf of the Client. All charges incurred in doing so will be billed to the Client as an additional fee. These are Internet fees and are not a source of income for the Service Provider. Should the Client desire a specific domain name that is already owned by another party then an alternative domain name must be registered. If the Client already has a domain name, the Service Provider may coordinate redirecting the address to the new hosting server.
2 Record Maintenance
We keep your final design archived after we deliver your final files. If you wish to receive the final files again, we can email them upon request.
Customer Support
We offer online customer support to address your questions and queries. You can get in touch with us at any time, and we promise a prompt reply.
Entire Agreement
These terms and conditions constitute the entire agreement between the client and Infiniti Hub LLC and supersede all prior agreements, understandings, and representations.
Contact Information
For any questions, concerns, or queries regarding these terms and conditions, please contact us using the following information
For any Query: inquiry@infinitihub.com
Email: infinitihubllc@gmail.com